WHAT IS YOUR RETURN POLICY?
You can return any items purchased online within 2 weeks after our shipment date.
If you want to buy a present and you want to buy it well in advance, please send an email to firstname.lastname@example.org in order that we can look into extending the return date. Read more on our site about terms of return.
HOW DO I RETURN OR EXCHANGE MY ITEMS?
We offer full refund or exchange of items to other sizes/other jewelry if we receive the items within 2 weeks. Please email email@example.com to organise a return or exchange.
DO YOU EXCHANGE ITEMS BOUGHT ON SALE?
The same return policy applies to items bought on sale and ordinary items. You are entitled to return items bought online on sale within 2 weeks. Sometimes we run sales campaigns online independent of our flagship store why it is not always the same items that are on sales in the store as online and vice versa.
HOW LONG DO I HAVE TO CLAIM COMPENSATION AND WHAT DOES IT COVER?
If your jewelry breaks due to a production error, you will have the right to claim compensation. The right to claim compensation will be valid for 2 years from the date of purchase. However, you right to claim compensation will only be valid if you are able to provide valid proof of purchase. We will exchange your jewelry to a new one or repair it free of charge. Read more on our site about right to claim compensation.
WILL I BE CHARGED FOR RETURNING MY ITEMS TO YOU?
At present, Maria Black does not cover the costs of return shipments. You are free to choose which shipment method you use when returning items to us, but the responsibility of ensuring that the items reaches us safely is with you.
WHEN I RETURN A PARCEL TO YOU, HOW FAST WILL IT BE PROCESSED?
Allow 1-4 business days of processing from the time when we have received your returned items. Once we have processed your returned items, you will receive a notification by Email.
Normally it takes between 1-5 business days depending on your bank before you will be able to see refunds on your bank account.